Refund policy
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused and in its original packaging. A receipt or proof of purchase is also required.
To start a return, please contact us at sebastian@lighter-creative.com. Please note that returns must be sent to the following address:
Recipient ID: APE-1333587
Address Line: 6557 Flotilla St
City: Commerce
State: CA
ZIP Code: 90040
Country: United States
Phone: +1 626-493-0835
If your return is accepted, we’ll provide a return shipping label along with detailed instructions on how and where to send your package. Items sent back without prior return authorization will not be accepted.
You can always contact us at sebastian@lighter-creative.com for any questions related to returns.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
European Union – 14-Day Cooling-Off Period
If the item was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it — unused, in its original packaging — and you’ll need to provide proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you whether the refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at sebastian@lighter-creative.com.
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